Terms & Conditions
Introduction
Pilates House Regulations and Terms of Service
Welcome to Pilates House, a space dedicated to mindful movement, balance, and wellbeing. To ensure a safe and comfortable experience for everyone, please take a moment to review our studio regulations and membership terms.
What to Bring
- Non-slip socks are required for all group Reformer classes.
- A towel is provided for your use during each visit.
Arrival and Punctuality
- For your first visit, please arrive 15 minutes early to get acquainted with the studio and your instructor.
- New clients: late entry is not permitted.
- Regular clients: late entry is allowed up to 5 minutes after class starts.
- Clients arriving late will not receive physical adjustments during class.
Bookings and Cancellations
- Class packages come with a two-week booking window.
- Cancellations must be made at least 24 hours in advance to avoid being charged.
Private Sessions
- Cancellations must be made no later than 24 hours before your scheduled session.
- Missed or late cancellations are fully charged.
Waitlist Policy
- You will receive a notification if a spot becomes available.
- Once added to a class, the same cancellation policy applies.
- Clients are responsible for tracking their bookings and notifications.
Membership Terms
- Minimum duration: 1 month.
- Cancellation: 30 days in advance, by email.
- Freeze option: from 30 days to 2 months, available once per year.
- If you choose to terminate your contract early, the months attended will be recalculated at the monthly rate.
Membership Freeze Options
- Annual package: 1 month freeze free of charge + 1 additional month for 15,000 AMD.
- Six-month package: 1 month freeze free of charge.
- Three-month package: 10 days freeze free of charge.
- Pregnant members: up to 5 months freeze free of charge.
Additional Privileges
Invite guests through the app:
- Annual package: 7 guests
- Six-month package: 4 guests
- Three-month package: 2 guests
- Membership transfer (name change) available for 40,000 AMD, except for monthly packages.
- One complimentary private Reformer session included (excluding three-month and monthly memberships).
Health and Pregnancy
- For injuries, health concerns, or pregnancy, we recommend private training sessions.
- During the first trimester, participation in group classes requires a doctors approval.
- Please inform your instructor of any chronic or Pilates-incompatible conditions.
- Refrain from visiting the studio if you experience any symptoms or poor well-being.
- Should symptoms occur during class, notify your instructor immediately.
Mobile Phones
- Phones must remain switched off during class.
- Photos may be taken only before or after the session.
Age Policy
- Participants under 18 years old must have parental or guardian consent.
- The minimum age to join the studio is 8 years old.
- Participants under 14 years old may attend classes only with parental consent.
- Parents are responsible for ensuring that Pilates is suitable for their childs health.
Privacy and Legal Terms
- By contacting us through the website or app, you consent to electronic communication.
- Pilates House may use photos and videos taken in the studio for marketing purposes.
- By participating in classes, you acknowledge potential risks and waive any legal claims against Pilates House.